How Northline handles your information.

1. Who we are

Northline Systems ("Northline," "we," or "us") runs gonorthline.com from Coeur d'Alene, Idaho. Contact us at info@gonorthline.com or (208) 758-8145.

2. What you send us through forms

• Application: your name, business, phone, email and website, the kind of work you do and where, and any estimates you choose to give (lead volume, job value, where follow-up gets stuck, timing).
• Missed-call calculator: the calculator works in your browser without sending anything. If you choose to share your scenario, we receive your name, business and contact details, your trade, the numbers you entered and the estimate.
• With either form we also record your contact choices, the version of the consent wording you saw, when we received it, and a request reference number.

3. Following up on your request, and marketing

• When you send a form, we use your details to reply about that request, review whether the system fits, and schedule a demonstration if you want one.
• Marketing messages are separate. We send them only if you tick the optional marketing box, and you can stop them at any time.
• We also use form details to block spam, find and fix delivery problems, protect the service, and meet legal obligations.

4. Where your request goes, and who processes it

Each form is saved in Northline Command, the workspace Northline uses to track leads and book calls. We save your contact record and add a note titled "Northline website application" or "Northline website calculator" with the request reference number. The note holds a copy of what you submitted: your contact details and choices, the page you sent it from, the referring site, any campaign tags, and the form answers. If you are already in our records, we keep the name, company and website we already have and add your new submission as a note. The request then starts our follow-up steps, which can include an email or text reply, assigning the lead, and booking. Booking a demonstration uses the scheduling page in the same workspace.

Service providers process this information for us: the workspace provider, our website host, a bot check that runs when you submit a form, a service that limits repeated submissions, and our email and phone carriers. Northline does not sell personal information.

5. Analytics and Cookie settings

The site saves your analytics choice in your browser. Google Analytics loads only after you choose "Accept." If you decline, or later withdraw through "Cookie settings," analytics events stop and the site tries to remove its Google Analytics cookies. Those cookies may include _ga and _ga_* and may last up to two years while consent stays on. Cookie settings is in the footer of every page, so you can change your choice at any time. The forms work the same whether or not you accept analytics.

6. How we know where a request came from

To learn which ads or links bring people to us, the site keeps the first campaign tags and referring site of your visit in your browser for the current tab session only. It never holds your contact details, and it clears when the session ends. If you send a form, those tags travel with it into your note.

7. How long we keep it, and how we protect it

Contact, note and follow-up records in Northline Command are kept for up to 24 months after the last substantive contact, unless a longer period is needed for an active customer relationship, a legal obligation, a dispute, fraud prevention, or backup cycles. Counters that limit repeated submissions expire after about 10 minutes (per source) and 24 hours (per contact) and are stored as one-way codes, not your raw IP, email or phone. Delivery receipts with a request code and record identifiers expire after seven days. Limited hosting and security logs follow the providers' own schedules.

We use reasonable safeguards, including checked submissions, request tracing, rate limits, restricted logs and encrypted connections. No method is completely secure. The site is meant for business users and is not directed to children under 18.

8. Your choices and rights

Depending on where you live, you may ask for access, correction, deletion or a copy of your personal information, object to certain processing, or withdraw marketing consent. California residents may also ask which categories we collect and share. Email info@gonorthline.com; we may confirm your identity before completing a request.

9. Changes to this policy

We may update this policy when our services or providers change. The effective date above shows the current version. Questions or requests: info@gonorthline.com.