Privacy Policy

1. Who We Are

Northline Systems ("we," "our," or "us") is an AI development and managed services company based in Coeur d'Alene, Idaho. Our website is gonorthline.com. You can reach us at info@gonorthline.com.

2. Information We Collect

We collect information in the following ways:

• Booking information: When you schedule a call through our booking widget (powered by GoHighLevel), you provide your name, email, phone number, and any details about your business. This data is processed by GoHighLevel under their privacy policy.
• Analytics data: With your consent, we use Google Analytics 4 to collect anonymized usage data including pages visited, time on site, device type, and approximate geographic location. No personally identifiable information is sent to Google Analytics.
• Email correspondence: When you email us directly, we retain the contents of your messages to provide our services.

3. Cookies

Our site uses the following cookies:

These cookies are only set after you accept cookies via the consent banner. If you decline, no tracking cookies are placed. You can change your preference at any time by clearing your browser's local storage for this site.

4. How We Use Your Information

• To respond to your inquiries and schedule consultations
• To deliver our AI Operations Audit and related services
• To understand how visitors interact with our site (with consent)
• To improve our website and service offerings

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4 — website analytics (consent-gated). Google Privacy Policy
• GoHighLevel — booking and CRM. GHL Privacy Policy
• Vercel / Netlify — website hosting

6. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. Analytics data is retained according to Google Analytics' default retention settings (14 months). You may request deletion of your personal data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of analytics tracking (via our cookie banner)
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority

California residents (CCPA/CPRA): We do not sell your personal information. You have the right to know what data we collect, request deletion, and opt out of any future sale of personal information.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our site after changes constitutes acceptance.

11. Contact

For privacy-related inquiries, contact us at info@gonorthline.com.