The practical questions, answered.

A modern website, a fully built Northline Command workspace, AI agents and a business phone line with SpamBlock call screening. New leads get a first automated response within 60 seconds (email always; text when the lead consented and texting is approved), automatic follow-up, and booking for the leads that qualify, so your team can focus on closing.

We build the website and set up Northline Command, the approved AI answers, your calendar and follow-up. You provide the business facts and approvals. After launch, we support and tune the system.

The offer includes a new website and a configured Northline Command workspace. We'll review your existing tools on the call. One CSV contact import is included; a whole CRM/history migration or a custom integration isn't.

It connects the response and follow-up for incoming inquiries. The monthly also covers Google Business Profile upkeep, light on-site SEO, local citations and earned links. Ads and ad spend aren't included, and we don't guarantee more traffic, rankings or sales.

You'll complete intake, join the intake call, provide access and business facts, and review the website and AI scope. We handle the build. We won't promise a time commitment before seeing what needs to be gathered.

We target website and workspace go-live in 10–14 days from cleared setup payment, with timely access and approvals. Go-live means your website is live on your domain and your workspace is answering leads. That is when the $497/month billing and the six-month minimum start. Texting follows carrier approval, typically days 7–21; email, chat, calls and booking work from go-live. You get 2 website revision rounds before go-live; after that, changes use the monthly bundled configuration change. A website preview with no response for 14 days is deemed approved, after reminders on days 3, 7 and 10. Days are targets, not a guarantee.

$3,500 at signing, then $497/month in advance from go-live. The minimum is six months of service from go-live. That is $6,482 in base fees, plus any separately billed usage or excluded costs. Setup is paid by card or ACH and is non-refundable once the intake call has happened. Go-live means your website is live on your domain and your workspace is answering leads.

No. There is no revenue share or performance fee. The price is the same for every client: no tiers, no discounts on the monthly and no per-seat pricing.

Standard usage above $25 is billed at actual cost. Voice AI is billed separately at Northline's actual platform cost plus 5%. SpamBlock is included, no usage charge; neither it nor Voice AI draws from the $25. The monthly includes $25 of standard usage at actual platform cost: domestic calls other than Voice AI and SpamBlock calls, SMS/MMS segments, transactional email, text/chat AI tokens and review AI. Unused allowance does not roll over. Usage above it is billed monthly in arrears, and an amount under $5 carries to the next usage invoice instead of being billed on its own.

A failed payment is retried on days 1, 3 and 7, with a link to update your payment method. If it is still unpaid on day 14, outbound automation pauses. Inbound calls keep ringing you.

Northline staff working your leads; ads and ad spend, managed social posting beyond the monthly Google Business Profile post, paid links, cold outreach and list building, and content beyond the one monthly local page or FAQ; whole-CRM migration (one CSV contact import is included); extra numbers or texting campaigns, toll-free, WhatsApp, international traffic and paid third-party apps; payment-processing and domain fees; and custom workflows beyond the template.

The included SpamBlock menu screens incoming calls and routes callers who choose an option to your phone. Voice AI is optional. If you choose it, we configure whether it handles overflow, after-hours or the first answer behind the menu.

They hear a short menu set up for your work, such as press 1 for an estimate. A valid choice rings the configured phone during open hours; after hours, they get your chosen options. If nobody answers, they can leave a voicemail with their contact record. A call with no valid keypress ends after the menu repeats. Trusted numbers can skip it on your safe list.

If you've blocked that number in SpamBlock, the call won't get through. Remove the block in Northline Command or ask support to help, then add the number to your safe list if it should skip the menu. A spam-likely label alone doesn't block a caller.

SpamBlock is included in your $497 monthly service, with no usage charge, and it never draws on the $25 standard usage. Voice AI is optional and sits behind the menu; a call that reaches it is billed entirely as Voice AI, at Northline's actual platform cost plus 5%, with no monthly add-on fee.

You approve its questions, answers and scope during setup. It hands the conversation back when it reaches that boundary. It says it is an AI assistant when asked. It does not dispatch emergencies or give technical advice.

No Northline person answers, calls or texts your leads for you. AI and automation handle the approved routine steps. Your team makes the customer decisions and closes the work.

Every new lead gets a first automated response within 60 seconds, 24/7: email when an address is supplied, and text when the lead consented and texting registration is approved. Booking is offered to the leads that qualify; it is not guaranteed for every inquiry.

The automation keeps running 24/7. Support runs Monday–Friday, 8am–5pm Pacific, through Northline's support agent. Service interruptions are acknowledged within four business hours and normal requests within one business day; one bundled configuration change a month is completed within three business days. Acknowledgment is not a promise of a fix by then.

It takes routine response and follow-up off the team's list. Your people still handle customer judgment, scheduling exceptions and the work itself.

After the six-month minimum, service is month-to-month and you can cancel with 30 days' notice. After the minimum term, with 30 days' notice: the website repository and domain move to the client's own hosting account; the phone number can be ported out; contacts and conversation history are exported. The client template stays Northline's. Third-party licenses and the workspace template are not transferred.

The standard setup includes one new domestic local number. We'll review your existing number and routing before promising a move. The Northline number can be ported out if you leave under the exit terms.